Hello Support Team

diko king 0 Reputation points
2026-10-18T23:24:39.3133333+00:00

Hello Support Team, I need urgent assistance with my account access. Currently, my primary administrator account is in use by another person, and a second administrator account seems to be hidden and inaccessible from everywhere in the system. I need help locating, recovering, or resetting the second administrator account so I can regain full control and management access. Please let me know what verification steps or information you need from me to resolve this securely as soon as possible. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
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  1. Austin-H 8,805 Reputation points Microsoft External Staff Moderator
    2026-10-18T23:54:54.7266667+00:00

    Hello diko king
    Thank you for reaching out.

    To make sure we understand your situation correctly, could you please confirm whether the administrator accounts you mentioned are administrator accounts on your Mac, or Microsoft 365 administrator accounts used to manage your organization?

    Your question is currently posted under the tag Microsoft 365 and Office | Subscription, account, billing | For business | MacOS. This category is mainly intended for questions related to Microsoft Office or Microsoft 365 applications on macOS, rather than recovery of a macOS administrator account.

    If you are referring to an administrator account on your Mac, could you please re-confirm to this thread again and provide a little more information about the issue? For example, are you unable to sign in to the Mac with that account, or can you sign in but no longer see or access the other administrator account? This will help us better understand what you are experiencing and point you in the appropriate direction.

    On the other hand, if you mean that you have been locked out of your Microsoft 365 administrator account, you may find the information discussed in the following thread helpful:

    Locked out from Microsoft 365 Admin Center

    I look forward to your clarification.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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