How to fix Clientside issue on my Windows Edge browser

This is usually caused by a browser profile issue, an extension conflict, cached data, or a blocked download in Edge. Work through these steps in order, retrying the bill download after each one:

1. Try an InPrivate window first.
   • Press Ctrl+Shift+N in Edge.
   • Open the EE site and try the download again.
   • If it works in InPrivate, the cause is likely an extension, cached data, or the current browser profile.
2. Check for an extension conflict.
   • Go to edge://extensions.
   • Turn off extensions one at a time.
   • Retry the download until the failing extension is identified.
3. Clear cached files.
   • Go to edge://settings/privacy.
   • Under Clear browsing data, select Choose what to clear.
   • Select Cached images and files.
   • Set the time range to All time and select Clear now.
4. Reset Edge download settings.
   • Go to edge://settings/downloads.
   • Verify the download Location exists and is writable.
   • Reset the location to the default Downloads folder.
   • Turn off Ask me what to do with each download and test again.
5. Check whether Edge security is blocking the file.
   • Go to edge://settings/privacy.
   • Under Security, check whether Microsoft Defender SmartScreen is turned on.
   • If Edge shows a blocked download that is trusted, use More actions (...) next to the download, then Keep > Show more > Keep anyway.
   • If needed, turn off SmartScreen only temporarily for testing, then turn it back on.
6. Check Windows Security or antivirus.
   • Open Windows Security > Virus & threat protection > Protection history.
   • Look for blocked items related to the bill download.
   • Also check any third-party antivirus quarantine or activity log.
   • If antivirus is blocking it, temporarily turn off real-time protection for testing only, then turn it back on.
7. Test with a new Edge profile.
   • Select the profile icon in the upper-left corner of Edge.
   • Select Add profile > Add.
   • Retry the download in the new profile.
8. If the problem continues, reset Edge.
   • Go to edge://settings/reset.
   • Select Restore settings to their default values.
   • Retry the download.
9. If the download fails only on the EE site but works on other sites or in other browsers, the issue may be site-specific.
   • Try downloading the same file in another browser.
   • If only that site fails, contact the website’s support team.

If support is needed, collect these details first:

• Edge version from edge://settings/help
• Exact error message or screenshot
• Active policies from edge://policy
• A network trace from edge://net-export/

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