copilot bug

innie 0 Reputation points
2026-10-18T00:31:00.89+00:00

is there a bug in copilot, my chats are dissapearing, i need to refresh all the time and then they come back its anooying its for days now, pls fix it

Microsoft Copilot | Microsoft 365 Copilot | Development
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  1. AI answer

    2026-10-18T00:31:23.0933333+00:00

    This can happen while chats and content are still moving to the updated Copilot experience, or while the latest version is still rolling out across devices.

    Try these steps:

    1. Check the signed-in account on each device Make sure the same personal Microsoft account, Google sign-in, or Apple sign-in is being used everywhere. If the original sign-in was Google or Apple, use Continue with Google or Continue with Apple on the sign-in page.
    2. Restart Copilot Close the app completely and reopen it. On the web, refresh the page.
    3. Follow any in-app messages If content is still being moved, the app may show a link to access existing chats while the move finishes.
    4. Allow more time for sync to complete Data movement can take time depending on the amount and type of content. Different devices can temporarily show different chats until sync finishes.
    5. If multiple personal accounts are used, check each one separately Open a new private browsing session, go to copilot.microsoft.com, and sign in with the personal account to verify whether that account has moved yet.
    6. Report the problem from the Copilot app if it keeps happening In the app, select the ellipsis (…) in the upper-right corner, then select Send feedback > Report a problem. Include when it started, the device and operating system, and a screenshot.

    Also note:

    • Projects are now called Notebooks in the updated Copilot app.
    • Some features are retired or temporarily unavailable during rollout, but normal chats and most eligible content should move automatically.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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