Individual identity validation – Face Check keeps failing and “CosmosDB resource already exists” error

Jacob Brookhouse 5 Reputation points
2026-10-17T22:37:46.71+00:00

I’m an individual developer in the US (Michigan) setting up Artifact Signing (Basic, North Central US). My Public individual identity validation request (ID 3f55cb4e-7c87-4055-828a-029a…, status Action Required) can’t complete:

At “Present your Verified ID”, Face Check fails (“Face Check failed”, and in Microsoft Authenticator “failed face check liveness check”), even in good lighting with no glasses.

Re-trying to add the Verified ID in Authenticator now returns “The server cannot fulfill the request due to a server conflict. The targeted resource in CosmosDB already exists.”

Earlier requests’ links reported “this link has been used already”.

It looks like a Verified ID from my first attempt is stuck on your side. Could you reset my Verified ID / face-check state so I can verify again with a fresh ID scan? Happy to provide any details privately.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Jacob Brookhouse 5 Reputation points
    2026-10-17T22:53:23.32+00:00

    Update – resolved

    My individual identity validation completed successfully. The request now shows Completed in the portal, and I’ve created an active Public Trust certificate profile from it.

    For anyone who hits the same errors (“this link has been used already”, “Face Check failed”, or the Authenticator error “The targeted resource in CosmosDB already exists”):

    The errors didn’t mean it had failed. My final request moved to Completed even though the face check and Authenticator showed errors at the end. Check the request’s status in the portal (Identity validations → switch the view from Organizations to Individuals) before starting over.

    Verification links are single-use. Opening the link a second time, or in a second browser, gives “already used”. Delete the request and create a new one to get a fresh link.

    For the face check: use even lighting with nothing bright behind you, take off glasses, hold the phone steady at eye level, move slowly when prompted, and turn off any VPN on the phone.

    The CosmosDB conflict seemed to come from a Verified ID card left over from an earlier attempt. If yours never reaches Completed, delete the old Verified ID cards in Microsoft Authenticator before trying again.

    Thanks. Closing this as resolved.

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