If you're sending the PC back, you should ask the seller what they expect you to do. Remove your personal files of course, but after that you should do what the seller wants if you want to get a full refund.
send back, need factory reset
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Tim Wildrick
0
Reputation points
i need to do a factory reset so i can send this junk computer back
Windows for home | Windows 10 | Settings
3 answers
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Dio Xavier 298.2K Reputation points Volunteer Moderator2026-10-16T23:11:08.4033333+00:00 Hello,
Welcome to the Microsoft Windows Community.
Good evening, @Tim Wildrick . The procedure is simple:
1. If you are using a laptop, connect the charger.
2. Press Win+i -> System -> Recovery.
3. Reset this PC -> Remove everything.
That should work.
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AI answer
2026-10-16T21:30:52.1666667+00:00 To erase a Windows 10 PC before sending it back:
- Select Start > Settings > Update & Security > Recovery.
- Under Reset this PC, select Get started.
- Select Erase everything.
- Follow the on-screen instructions to erase the drive.
Important: this removes personal files, apps, and settings.
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