A desktop printer icon is not required to scan. After reinstalling Office, the printer or scanner software may need to be reinstalled or the printer re-added in Windows.
Try this in Windows 10:
- Open Start > Settings > Devices > Printers & scanners.
- Check whether the printer is listed.
- If it is missing, select Add a printer or scanner and follow the prompts.
- If it is listed but scanning is still not working, remove it:
- Select the printer.
- Select Remove device.
- Restart the PC.
- Go to the printer manufacturer’s website and install the latest printer driver and associated software again. This is important for scanning features.
- If needed, run the printer troubleshooter:
- Open Settings.
- Select Bluetooth & devices > Printers & scanners.
- Select the printer and select More devices and printer settings.
- Right-click the printer and select Troubleshoot.
If the goal is only to scan a document, properly reinstalling the printer software is the key step. A similar case was resolved by properly installing the printer software.
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