I need to talk to an agent about my one drive

Donna ME 0 Reputation points
2026-10-16T11:46:06.0833333+00:00

I need to talk to an agent about my one drive. It's not connecting since the upgrade to win 11

Microsoft 365 and Office | OneDrive | Other | Other
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  1. GsN5034 - IA 79,820 Reputation points Independent Advisor
    2026-10-17T06:13:23.3133333+00:00

    Hello,

    What is the exact error message you receive when you run the OneDrive desktop app? Can you take a screenshot of the error and upload it here for reference?

    Also, let me know;

    1. Are you signed in to the OneDrive desktop app with a personal account or a work or school account?
    2. Can you sign in to OneDrive online with your Microsoft account without any issues?
    3. Have you tried connecting your device to a different Wi-Fi network, resetting OneDrive, or reinstalling the app?

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  2. AI answer

    2026-10-16T11:46:21.0166667+00:00

    For a personal OneDrive account, use Contact Microsoft Support and select Get Help to reach the available support option. Mobile users can also open the OneDrive app and gently shake the device to contact support.

    Because OneDrive stopped connecting after upgrading to Windows 11, the supported first steps are:

    1. Open Windows Update and install all available updates.
    2. Download and install the latest version of OneDrive.
    3. Restart the computer.

    If Files On-Demand is involved and the message is “OneDrive cannot connect to Windows”, online-only files cannot be used until that connection issue is fixed. The files remain safe and can still be accessed through the OneDrive website or the OneDrive mobile app.

    If this is a work or school OneDrive account, technical support should go through the organization’s IT helpdesk, service desk, or admin.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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