My Microsoft Account hacked in May - blocked, hacker alias added

Question

My Microsoft Account hacked in May - blocked, hacker alias added

olololekekek #206 0

I was at concert in Chorzow in May 2026. When I returned to Szczecin and started Forza Horizon 6 it said account not found. Xbox app logged me out. Email from Microsoft said password and email changed. Now account is blocked by Microsoft.

My Google and Steam were also hacked same week, I recovered them. Gmail shows to which email Microsoft account was changed. When I try to login, it asks for security key / passkey. I had fingerprint login and hacker did not remove it, I could login for short time, but now the account is blocked.

Since May I write to Microsoft, no answer and if account is in deletion queue, please stop it.

I know my original email, I have trusted device.

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Answer 1

@olololekekek #206 said

if account is in deletion queue, please stop it.

If the hackers have started an account close on the account, you can not stop it unless you can regain control of the account.
https://support.microsoft.com/en-us/accounts-billing/manage/how-to-close-your-microsoft-account

but now the account is blocked.

Microsoft does not delete an account just because it was hacked or has been blocked for "unusual activity"

I know my original email

Unfortunately, that does you no good if the hackers have removed that email alias and substituted their own.

Search any Microsoft security notification emails you received when the account was hacked and identify every email address mentioned. If you find what might be the new account email, try it in the Microsoft Sign-in Helper:

Account Sign-In Helper:

In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
Scroll down to "Choose how you normally sign in, then enter your details"
Click "With an email address"
Enter the email address and click [OK]

Since May I write to Microsoft, no answer

How did you contact Microsoft Support? Via Chat? Using an Account Recovery Form?
https://support.microsoft.com/en-us/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53