Artifact Signing Name mismatch with Latin and Japanese names in one Verified ID Full Name

Question

Artifact Signing Name mismatch with Latin and Japanese names in one Verified ID Full Name

Signing Developer 0

Artifact Signing organization verification reports “Name mismatch”. The government ID and AU10TIX credential contain both a Latin name and a Japanese name, separated by “/”, while the application used only the Japanese name. How should First Name and Last Name be entered? Is manual review possible before deleting or recreating the request?

Signing Developer 0 Reputation points

2026-10-15T13:24:04.67+00:00

Update: I submitted a replacement Public/Organization validation using the representative's Latin-only name, matching another government-issued ID I hold. During credential presentation, I selected the existing AU10TIX card that still contains both Latin and Japanese names. Sharing returned HTTP 409: "The targeted resource in CosmosDB already exists." The verification page now says "No Access - this link has been used already", while Azure still shows Action Required after refresh.

Could the Artifact Signing/Verified ID team confirm whether this request is still processing and advise whether the existing request can be recovered or a fresh verification entry point provided? I need to create and present a new credential matching the intended name. I have preserved the requests and existing card and can provide identifiers privately.

Your answer

Signing Developer 0 Reputation points

2026-10-15T13:24:04.67+00:00

Update: I submitted a replacement Public/Organization validation using the representative's Latin-only name, matching another government-issued ID I hold. During credential presentation, I selected the existing AU10TIX card that still contains both Latin and Japanese names. Sharing returned HTTP 409: "The targeted resource in CosmosDB already exists." The verification page now says "No Access - this link has been used already", while Azure still shows Action Required after refresh.

Could the Artifact Signing/Verified ID team confirm whether this request is still processing and advise whether the existing request can be recovered or a fresh verification entry point provided? I need to create and present a new credential matching the intended name. I have preserved the requests and existing card and can provide identifiers privately.