Check the classic Outlook version under File > Office Account > Product Information, and configure the Comcast address as an IMAP account using Xfinity’s server settings—the account-selection screen does not need to show a Yahoo option.
Find the classic Outlook version
- Open Outlook and select File.
- Select Office Account. If that option is absent, select Help.
- Look under Product Information for the Outlook version and build number.
- To check whether Outlook is 32-bit or 64-bit, select About Outlook. ^1^
If Outlook has a Settings gear in the upper-right corner, it is new Outlook, not classic Outlook. In new Outlook, find the version under Settings > General > About Outlook. ^1^
Add the Comcast address in classic Outlook
Although Comcast is moving accounts to a Yahoo-hosted platform, Xfinity’s published email-client instructions still specify Xfinity/Comcast servers. Therefore, use the Comcast email address and Xfinity settings rather than selecting Yahoo:
- Select File > Add Account.
- Enter the full Comcast email address.
- Select Advanced options, check Let me set up my account manually, and select Connect.
- Choose IMAP. Microsoft recommends IMAP when mail is used on multiple devices because messages remain synchronized with the email service. ^2^
- Enter the settings supplied by Xfinity:
- Incoming server:
imap.comcast.net
- Incoming port:
993
- Encryption: SSL/TLS
- Outgoing server:
smtp.comcast.net
- Outgoing port:
465 or 587
- Encryption: SSL/TLS
- Username: the full Comcast email address
- Enter the account password and select Connect. Xfinity documents these settings for third-party email programs. ^3^
Microsoft documents the same manual setup path—File > Add Account > Advanced options > Let me set up my account manually > IMAP—when automatic discovery does not find a third-party account’s settings. ^4^
If setup reaches the IMAP details page, leave Require logon using Secure Password Authentication (SPA) unchecked. ^4^
Do not substitute Yahoo’s consumer server names unless Comcast/Xfinity provides account-specific instructions directing you to do so.
References
- [Windows](https://support.microsoft.com/outlook/getstarted/what-version-of-outlook-do-i-have)
- What are IMAP and POP? | Microsoft Support
- Set up your Xfinity Email address with an email program
- Troubleshoot Outlook email setup | Microsoft Support