Windows 11 not able to use HP Products

 Hello Raja,

Thank you for posting your question on the Microsoft Windows Forum!

I understand your concern, especially since you've already worked with HP technicians and the issue persists on a new Windows 11 laptop.

Based on the information provided, I would not conclude that the HP devices are generally incompatible with Windows 11. Both the HP LaserJet Tank MFP 2606sdw and HP ScanJet Pro 3000 s4 have Windows 11 support paths through HP drivers and software. The more important question is whether the issue is related to:

• The printer/scanner driver package.
• Windows 11 driver installation restrictions.
• HP scanning software.
• USB/network connectivity.
• A specific Windows 11 build or configuration.

Step 1: Identify the Exact Failure

Please let us know:

• Does the printer function but the scanner does not?
• Do both devices appear in Device Manager?
• Are there any yellow warning icons in Device Manager?
• Is there a specific error message when attempting to scan?

To check:

Device Manager
→ Imaging devices
→ Printers

Step 2: Verify Device Detection

Open:

Settings
→ Bluetooth & devices
→ Printers & scanners

Confirm whether:

• HP LaserJet Tank MFP 2606sdw appears.
• HP ScanJet Pro 3000 s4 appears.

If either device does not appear, Windows may not be loading the correct driver.

Step 3: Check Windows Scan Functionality

For the scanner, install and test Microsoft's built-in:

Windows Scan

application from the Microsoft Store.

If scanning works through Windows Scan but not through HP software, the issue is likely related to the HP application rather than the driver itself.

Additional Information Needed

To help narrow this down, could you please provide:

1. The exact Windows 11 version:

winver

1. Are the devices connected using:
   • USB
     • Ethernet
       • Wi-Fi
       1. What error message do you receive when attempting to scan?
       2. Do the devices work correctly on another computer?

My Initial Assessment

Since both HP and Windows 11 are widely deployed together, and HP support has already attempted driver updates, I would first verify whether Windows is detecting the devices correctly and whether the issue is limited to scanning software or extends to the underlying driver installation.

I hope this answer has brought you useful information. If so, please click on Accept Answer. If you have any questions, please feel free to leave a comment.

Thanks

Maurice