I cant sign into my email.

Patricia Swift 0 Reputation points
2026-10-12T21:50:05.1566667+00:00

When I try to open my email it says its signing me out. I have tried resetting my password and signing in using a scan or password. I need to open my email and get on to teams. at one point this week I could get in and now I can't. when I could i also couldnt get onto a teams call. so multiple issues.

HELP

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  1. Emily T 990 Reputation points Microsoft External Staff Moderator
    2026-10-12T22:30:58.2833333+00:00

    Hi Patricia,

    Based on your description, it sounds like you're experiencing a sign-in issue that's affecting both Outlook and Microsoft Teams.

    To help me better understand the issue, could you please provide a bit more information?

    1. What is the exact error message or prompt you receive when the system signs you out?
    2. Are you signing in with a work or school account (for example, ******@company.com or ******@tenant.onmicrosoft.com) or a personal Microsoft account (such as Outlook.com, Hotmail.com, Live.com, or an account associated with Gmail)?
    3. Are you unable to access your account through Outlook on the web (browser), the Outlook desktop app (Classic or New Outlook), the Teams desktop app, the mobile apps, or are you experiencing the issue across all platforms?

    In the meantime, please try signing in through a private/incognito browser window at:

    To ensure I provide the most accurate assistance, I would appreciate any additional information you can share regarding your current situation. If possible, please include screenshots, as they can be very helpful in the investigation.

    Thank you for your patience and understanding. Should you have any further questions, please feel free to contact me at any time.

     

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