Redeem is not working

Alex C 0 Reputation points
2026-10-12T18:00:31.12+00:00

Hi, I have been trying to redeem a gift card for a while now. On my PC, it says to scan the QR code to verify, which I did. After scanning, it sends you to bingapp.microsoft.com, telling me to download the app, even though I already have it. When it does send me somewhere, it sends me to the app store, telling me to download it once again, even though I, again, already have it. Why is this happening? I have previously redeemed a gift card before, but it is now not working. I would appreciate some help. Thank you!

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. paulr0511 49,385 Reputation points Independent Advisor
    2026-10-12T19:11:26.23+00:00

    Hello, good day and thanks for your question. Sorry to know about this issue that you have encountered an issue when you tried to redeem in Microsoft Rewards.

    From the Bing app on your phone, use it to scan the QR code and the link would be a blank page and then check if you will be able to copy the link and paste it into a inPrivate or Incognito mode browsing window and check if it would open thus enabling it to complete the verification.

    Please inform me on the outcome after trying this out.

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  2. AI answer

    2026-10-12T18:00:42.5833333+00:00

    This usually happens during Microsoft Rewards redemption verification when the QR flow is not completing correctly in the Bing app. The supported checks are:

    1. Confirm the same Microsoft account is signed in everywhere.
      • Sign out of the Bing app.
      • Sign back in with the same Microsoft account used for Microsoft Rewards.
      • Start the redemption again from the Rewards site.
    2. Verify the QR option is being used in a supported scenario.
      • QR verification appears when redeeming a reward, account verification is required, a web browser on PC or mobile is being used, and the reward is not set to Auto-redeem.
      • The QR code option does not appear when redeeming inside the Bing app.
    3. Update the Bing app, browser, and operating system.
      • Install the latest Bing app version from the device app store.
      • Make sure the browser and operating system are up to date.
      • Restart the device after updating.
    4. Clear browser cache and cookies, then retry.
      • In Edge: Settings > Privacy, search, and services > Clear browsing data now > Choose what to clear > Clear now.
      • Sign in again and retry the redemption.
    5. Turn off VPNs, proxies, or third-party security software temporarily, then test again.
      • Rewards redemption and verification can fail when a VPN or proxy is in use.
    6. Try a different browser, device, or network.
      • Test from another browser on the PC.
      • Switch between Wi‑Fi and mobile data.
      • If available, try another PC or mobile device using the same Microsoft account.
    7. If the Bing app verification path keeps redirecting to the app store, use another available verification option if shown.
      • Some redemption flows may also show Verify with your phone for SMS verification.
    8. If none of the above works, contact Microsoft Rewards Support.
      • If QR verification cannot be completed, the support guidance is to use the Microsoft Rewards Support form.
      • If the account is only offered Verify with the Bing app, there is no documented PC-only bypass for that verification step.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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