Account blocked mail

Question

Account blocked mail

Anthony Gniotek 0

Account blocked

We have detected that your account is blocked due to multiple incorrect password attempts.

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2 answers

Your answer

Answer 1

If the account is blocked because of multiple incorrect password attempts, use this recovery path:

Reset the password to unblock the account. For Outlook.com accounts, a password reset is required to unblock access.
If the error is specifically "You have tried too many times with an incorrect password", use the Microsoft account sign-in helper to check for account issues.
If verification codes are not arriving or the block continues:
- try another verification method connected to the account
- try another network
- wait 24 hours before trying again
- avoid repeated attempts, because repeated requests can extend the block
If the account is still locked after password reset, sign in at https://account.microsoft.com and complete the unlock flow if prompted.
If the account cannot be unblocked with the security code or password change, use the sign-in recovery guidance in When you can't sign in to your Microsoft account.

If Outlook 2016 on Windows is involved, stored incorrect credentials can keep retrying and trigger lockouts. Installing the April 2, 2019 update for Outlook 2016 (KB4464502) addresses a known issue where Outlook 2016 could continue sending incorrect credentials after a canceled password prompt.

Also check whether the mailbox or OneDrive storage is full, because a full mailbox or storage can prevent sending or receiving mail.

Answer 2

Based on your description, your account has likely been blocked due to multiple failed login attempts. This is a security measure to protect your information.

I recommend first trying the Microsoft Sign-in Helper and checking whether it provides an option to regain access to your account:

https://go.microsoft.com/fwlink/?linkid=2196140

If that does not help, some users who experienced a similar issue reported that waiting at least 24 hours before attempting to sign in again allowed the temporary block to expire. Once the waiting period has passed, try signing in again and see if access is restored.

Honestly, if none of the options above work, the Account Recovery Form is unfortunately your last available recovery option. You can fill out the Microsoft account recovery form here: https://account.live.com/acsr

For security and privacy reasons, Microsoft Support cannot manually unblock or recover the account on your behalf, so the recovery form remains the primary path to regain access.

When completing the form, try to use a familiar device and location, and provide as much accurate information as possible.

You can submit the form up to two times within a 24-hour period, so feel free to include any additional details you remember with each submission.

To ensure that you have tried all available recovery options, you can also submit the Account Reinstatement Form here:

https://www.microsoft.com/concern/AccountReinstatement

Note: This is different from the Account Recovery Form.

The Microsoft team will review the reason your account was locked. If they determine that you are the rightful owner, they may reinstate access to the account. Responses are typically provided within 48 to 72 hours, so be sure to check your inbox, junk folder, and spam folder for updates.