Hi, let me help you.
Have you tried a hard reset?
Shut the laptop down completely, then unplug the charger and everything else attached (USB devices, external monitors, dongles). Press and hold the power button for 15 to 30 seconds, then let go. This drains the residual power from the motherboard, which does the same job as pulling a removable battery. Leave it for a minute or so, then plug the charger back in and power on.