My BT email will not load into outlook

AmandaWhite-0196 0 Reputation points
2026-10-10T17:31:15.78+00:00

I was logged out of my BT email account on outlook, I have reset my password and tried to link the email account back to my outlook and it keep failing to download. There are some emails but not to the latest received.

Outlook | Windows | New Outlook for Windows | For home
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  1. Ian-T 13,535 Reputation points Microsoft External Staff Moderator
    2026-10-11T02:30:06.9666667+00:00

    Hi @AmandaWhite-0196

    First, sign in directly to https://email.bt.com/mail using the new password and check whether the latest messages appear there. If they do not, the issue is with the BT mailbox, and you will need to contact BT. If they appear online, the problem is limited to Outlook. BT specifically recommends this check when an email app cannot sign in.

    (Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology)

    In Outlook, try the following:

    1. Make sure Work Offline is not enabled under Send/Receive.
    2. Update the saved password. In classic Outlook, select File > Account Settings > Account Settings, choose the BT account, then open Server Settings and enter the new password.
    3. Confirm that the account is configured as IMAP, rather than POP. BT recommends IMAP because it synchronizes messages and folders with its server.
    4. If it still fails, remove the BT account and add it again using Advanced options > Let me set up my account manually > IMAP, using the current BT server settings.

    Before removing the account, confirm that all important messages are visible in BT webmail.

    Hope this helps, please feel free to give me any updates

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