why can i not connect my headphones without issues?

julia okudu 0 Reputation points
2026-10-10T15:27:17.02+00:00

every time i try to connect my headphones they either dont play audio or continue to turn themselves on and off every few seconds.ive tried multiple things and nothing works.please fix this, im really irritated that headphones are impossible to use with my laptop,i just want to listen to some music in peace.

Windows for home | Windows 11 | Performance and system failures
0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ferdinand Nanalig 33,410 Reputation points Independent Advisor
    2026-10-10T18:52:46.7533333+00:00

    Can you please try to create another local user account and then test the headphones there?

    Open Settings, go to Accounts, then Other users (on some builds it’s under Family & other users), and click Add account. When the Microsoft sign-in window appears, choose “I don’t have this person’s sign-in information,” then “Add a user without a Microsoft account.” Enter a username, set a password, fill in the three security questions (Windows 11 requires them when you set a password), and finish.

    Was this answer helpful?

    0 comments
  2. Ferdinand Nanalig 33,410 Reputation points Independent Advisor
    2026-10-10T16:46:49.81+00:00

    Try toggling Bluetooth off and on, then disable and re-enable the Bluetooth driver in Device Manager, and restart the computer.

    Was this answer helpful?

  3. Ferdinand Nanalig 33,410 Reputation points Independent Advisor
    2026-10-10T16:36:09.16+00:00

    Please try this;

    Press the Windows key + R, type services.msc, and press OK.

    In the window that opens, scroll down to Bluetooth Support Service and double-click it.

    Check the Startup type setting. It’s likely set to Manual.

    Change the Startup type to Automatic.

    Click Apply, then OK.

    Was this answer helpful?

  4. Ferdinand Nanalig 33,410 Reputation points Independent Advisor
    2026-10-10T16:22:57.25+00:00

    Have you tried a hard reset?

    Shut the laptop down completely, then unplug the charger and everything else attached (USB devices, external monitors, dongles). Press and hold the power button for 15 to 30 seconds, then let go. This drains the residual power from the motherboard, which does the same job as pulling a removable battery. Leave it for a minute or so, then plug the charger back in and power on.

    And then try testing your headphones.

    Was this answer helpful?

  5. Ferdinand Nanalig 33,410 Reputation points Independent Advisor
    2026-10-10T16:07:43.35+00:00

    Hi, let me help you.

    Does it happen with different headphones that you use?

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.