Account suspended

Subject: Request for Human Review - Case Number: 7109949416 (Clarification regarding household Wi-Fi and Referral) Dear Microsoft Support and Research Team, I am writing to follow up on my suspended account. I understand that my case was forwarded to the research department by agent Rye, but I recently received another automated bot response regarding the voided reward. I kindly request a human agent to read this explanation, as I am a real person who has lost months of hard work due to an automated system misunderstanding. I want to be 100% transparent about my activity to prove my innocence: The Shared Wi-Fi / Sister's Account: On Monday, I shared an official Microsoft Rewards referral link with my biological sister. She created her own account on her own distinct device. Since we live in the same house, we share the same home Wi-Fi connection. This was a genuine referral of a family member, not an attempt to create multiple accounts or bypass rules. The Safe Browser/Redemption Issue: On Wednesday, my 840 Robux digital card was voided. Panicking that my points might be lost, I tried to log in using a different browser session to see if it was a sync error. The system likely flagged this rapid retry as suspicious bot activity and suspended me. I have been a loyal Microsoft user and successfully redeemed Robux in the past (on July 17, 2026) without any issues. I have never used a VPN, scripts, or bots. Please, I beg a human reviewer to manually check the device IDs and account histories for both me and my sister. You will see that we are two separate, real individuals. Please lift this suspension and allow me to get my Roblox digital card. Thank you for your time and understanding. Best regards, Safia Younas