my Microsoft apps stop working unable to use.

John Rio Naagas 0 Reputation points
2026-10-10T02:27:10.08+00:00

When I open the word for example I encountered not running error. There is an option to repair now but after i tap on repair now nothing happened.

Microsoft 365 and Office | Word | Other | Windows
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  1. Estrella721 46,685 Reputation points Independent Advisor
    2026-10-10T03:44:19.6533333+00:00

    Hi,

    What changes did you make to your computer or subscription before the issue started?

    Instead of Quick Repair, I suggest trying an Online Repair to thoroughly repair any issues with the Office installation:

    In the search bar, type Control Panel > Programs and Features > find Microsoft 365/Office > right-click it > select Change > then run Online Repair.

    If the issue persists, you can use the Office Uninstall Support Tool (Uninstall Troubleshooter) to completely remove Microsoft Office from your device and then reinstall it:

    https://aka.ms/SaRA-officeUninstallFromPC

    Once you open the link, click Get Help. When the tool launches, select Yes, then click Next. Choose the option to uninstall Microsoft 365 and follow the on-screen instructions to complete the process.

    To reinstall Office:

    Go to https://account.microsoft.com/services

    Sign in with the Microsoft account associated with your Office license.

    Locate Microsoft Office and click Install.

    Run the downloaded installer and follow the on-screen instructions.

    Once installed, open an Office app such as Word or Excel and sign in with the Microsoft account associated with your purchase to activate Office.

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  2. AI answer

    2026-10-10T02:27:23.8033333+00:00

    Use this order:

    1. Update Office
      • Open any Office app if one will stay open long enough.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    2. Start Word in Safe Mode to check add-ins
      • Open Run.
      • Type winword /safe and press Enter.
      • If Word opens in Safe Mode, go to File > Options > Add-Ins.
      • In Manage, select the add-in type and choose Go.
      • Clear one add-in at a time, select OK, then restart Word normally.
      • Older add-ins such as ABBYY FineReader and Dragon Naturally Speaking are known to cause problems.
    3. Run an Office Online Repair The Repair Now button in the error dialog is typically a quick repair. If that did nothing, run the full repair instead. Windows 11
      • Right-click Start > Installed apps.
      • Find Microsoft 365 or Office.
      • Select the three dots > Modify.
      • Choose Online Repair > Repair.
      Windows 10
      • Right-click Start > Apps and Features.
      • Find Microsoft 365 or Office.
      • Select it, then choose Modify.
      • Choose Online Repair > Repair.
      Note: Online Repair is more thorough than Quick Repair and may effectively reinstall Office.
    4. Install Windows updates Older device drivers can cause Office startup failures. Windows 11
      • Select Start.
      • Type settings.
      • Select Windows Update.
      • Select Check for updates.
      • Install available updates.
      Windows 10
      • Select Start > Settings > Update & security > Windows Update.
      • Select Check online for updates from Microsoft Update.
      • Install available updates.

    If Word does not open even in Safe Mode, the issue is not likely caused by add-ins, so the next step is Online Repair.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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