Keyboard problems

STUART PARSONAGE 0 Reputation points
2026-10-08T13:50:16.55+00:00

Recently i have been having all manner o0f problems whilst using my PC. As you may have noticed i am plagued with random 0's just inserting themselves. Also when typing on msn news stories, when i press the letter u the screen format changes and translate options insert themselves and i lose whatever i was typing. I am also having problems signing into my outlook email even when i know i am using the correct password. Sometimes i get a message saying that i can only log in using a work or school account. I have used the same PC 0for over a year and no problems until recently. I have purposely left the random 0 in this text as an example of the problem. I have gone through the sel0f help o0f turning o0f the sticky keys, changed the USB port i was using, checked the keyboard drivers and changed the batteries. Still my pc is becoming pretty much unusable due to these recent 0faults. Is this due to recent updates and i0f so is there a 0fix. To be honest i'm getting sick to death o0f having to constantly change my PC at the whim of microso0ft, due to constant updates and changing versions o0f windows.

Windows for home | Windows 11 | Performance and system failures
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  1. DaveM121 937.9K Reputation points Independent Advisor
    2026-10-08T14:24:06.32+00:00

    1

    Open Command Prompt, then paste in this command and press Enter:

    msdt.exe -id KeyboardDiagnostic

    Run that Keyboard Troubleshooter to see if that can solve the problem.

    2

    If that does not resolve this for you

    Open Device Manager

    Expand the Keyboards section

    Right click your keyboard and choose 'Uninstall'

    Then restart your PC

    3

    If the problem is still not resolved:

    Connect another external keyboard to your system, is the same problem occurring on that keyboard?

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  2. AI answer

    2026-10-08T13:50:37.1833333+00:00

    The symptoms point more strongly to a keyboard hardware problem than to a Windows update.

    The most relevant checks are:

    1. Test whether the keyboard itself is failing
      • Connect the keyboard to another PC and check whether the same wrong inputs happen there.
      • If the keyboard does not work correctly on another PC, it likely needs to be replaced.
      • Also check for dirt or debris blocking keys or sensors.
    2. Reconnect the device directly
      • Unplug the USB cable, wait a little while, then plug it back in so Windows reloads the driver.
      • Try a different USB port.
      • If a USB hub is being used, remove it and connect the keyboard directly to the PC.
      • Check that the cable is not damaged.
    3. For a wireless keyboard
      • Turn it off and back on.
      • Replace or recharge the batteries.
      • If it has a Reset button, use it.
      • If it uses a USB wireless receiver, unplug the receiver for about 10 seconds and plug it back in.
    4. Update Windows and the keyboard driver
      • In the taskbar search box, type check for updates and open Check for updates.
      • Under Windows Update, select Check for updates.
      • To update the keyboard driver manually: search for device manager > open Device Manager > find the keyboard device > double-click it > Driver tab > Update Driver.
    5. If keys behave oddly rather than not responding
      • If pressing keys causes unexpected behavior, inspect the keyboard for lodged debris.
      • Compressed air can be used to blow dust from between the keys.

    Because random characters are being inserted and certain keys trigger unrelated actions, and basic steps like changing batteries, USB port, Sticky Keys, and checking drivers have already been tried, replacement or hardware service is the most likely next step if the problem also occurs when the keyboard is tested on another PC.

    If the issue is only in Word where typed text is overwritten or disappears at the cursor, turn off overtype mode in File > Options > Advanced and clear Use the Insert key to control overtype mode and Use overtype mode.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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