My streak protection is being "wasted" due to a Microsoft Rewards error!

Question

My streak protection is being "wasted" due to a Microsoft Rewards error!

Millinery 76

Over the past two weeks, Microsoft Rewards has been plagued by increasingly frequent errors: performing at least three searches a day fails to trigger the "daily set" or "daily check-in," and even using the Microsoft Rewards app yields no check-in section; meanwhile, each passing day consumes the "utilized days" of your Streak Protection.

2026-10-8 18-46-9

Worse yet, if you disable Streak Protection, you will lose your entire streak within five minutes.

2026-10-8 19-11-53

There is nothing we can do; even after Microsoft fixes these issues, neither your streak nor your Streak Protection "utilized days" will be restored, and your daily set/check-in progress will remain reset (forcing you to start all over again).

This is terrible!

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Answer 1

Clary-N 17,000 Microsoft External Staff Moderator

Hi Millinery,

Thanks for the screenshots. I can understand the concern here, particularly with an 869-day streak and Streak Protection already showing 11 of 14 days used.

Since the Daily Set/search activity isn’t registering properly and the check-in section is missing, I’d keep Streak Protection turned on for now. I also wouldn’t conclude yet that the streak or protection days can’t be corrected, since that would need an account-level review.

At this point, I recommend contacting Rewards Support and including these screenshots, along with the dates when the activities failed to register. You can submit a request through the Rewards Support form. Providing those details should help the support team review what happened with your account and streak activity.

Since this is a user-to-user support forum, moderators and contributors don’t have access to Rewards account records or the ability to manually adjust streaks or Streak Protection usage. Any account-specific review or correction would need to be handled by the Rewards Support team.

I hope they’re able to take a closer look at what happened with your streak and Streak Protection usage.

Best regards.

Millinery 76 Reputation points

2026-10-10T08:35:09.5933333+00:00

Hello, I submitted two support forms via the Rewards Support form link you provided, but received absolutely no response from the support staff for either form. And just yesterday, I completely lost my 869-day streak (it was reset to 0 days) and the number of days I've used Streak Protection increased by two days, from 11 to 13 out of 14 streak protection days (even though it was only one day).

As can be seen in the image, the daily set and daily check-in features are also disappearing.
Clary-N 17,000 Reputation points Microsoft External Staff Moderator

2026-10-14T09:20:40.0066667+00:00

Hi Millinery,

Thanks for coming back with the update and for sharing the latest screenshot.

Since you’ve already submitted two requests through Rewards Support, I’d recommend keeping both the earlier and current screenshots available, as they clearly show the changes to your streak and Streak Protection usage and may be helpful when your account activity is reviewed.

Account-specific reviews may take some time, and Rewards Support is the appropriate team to review the streak activity and any adjustments needed.

I hope the information you’ve provided helps with the review and that everything can be sorted out for you soon.

Thank you for your understanding.