when sign in onedrive

Phạm Anh Lâm 20 Reputation points
2026-10-08T07:59:46.5433333+00:00

e63ef0e20be68bb8d2f7

2028de573953b90de042

When I try to sign in to OneDrive, a notification regarding the Company Portal app appears; however, I encounter an error when attempting to install and sign in to it. Could the administrator please assist me in resolving this issue?

Thank You,

Best Regard,

Microsoft 365 and Office | OneDrive | For business | Android
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  1. Alina Le 5,505 Reputation points Independent Advisor
    2026-10-08T08:27:15.4433333+00:00

    Hello Phạm Anh Lâm

    Based on the error message shown:

    "Your company support needs to assign license for access."

    suggests that your account may not currently have the required permissions, licensing, or enrollment rights to use Company Portal/Intune.

    _

    To help identify the cause, please contact your Microsoft 365/Intune administrator and ask them to verify the following:

    1/ Confirm that your account has an Intune license assigned

    The administrator can check this in:

    • Microsoft 365 Admin Center -> Users -> Active users -> Select your account -> Licenses and apps
    • Confirm that the user has been assigned a license that includes Microsoft Intune.

    Reference: Assign or unassign licenses for users in the Microsoft 365 admin center - Microsoft 365 admin | Mic…

    Immagine dell'utente

    2/ Review the user's sign-in logs

    Navigate to:

    • Microsoft Entra Admin Center -> Entra ID -> Users -> Select the user -> Sign-in logs
    • Locate the failed sign-in attempt and review the Failure reason and Conditional Access tab to determine whether access is being blocked by a licensing, enrollment, or policy requirement.

    User's image

    3. If Conditional Access is requiring an enrolled or compliant device, review Intune enrollment settings

    In Microsoft Intune admin center:

    • Go to "Devices" -> "Enrollment" -> "Automatic Enrollment" and verify that the affected user is included in the "MDM user scope".
    • Go to "Devices" -> "Enrollment" -> "Enrollment restrictions" and verify that the user's device platform (Windows, iOS, Android, macOS) is not blocked.
    • Go to "Users "->Select the affected user -> "Devices" and check whether the device is enrolled successfully.

    User's image

    Once these settings have been verified, please try signing in to OneDrive again and let us know the outcome. I will try to review it again for you.

    Hope my information is helpful to you!

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