Locked account. Microsoft Stating I broke a rule for trying to log into my account.

Question

Locked account. Microsoft Stating I broke a rule for trying to log into my account.

Scolfsit 0

I was locked out of my account a few months ago due to trying to log in to many times. I tried to reset my password with a reset code and was not receiving the so ended up reloading the page a few times to send it thinking it was a internet issue. I eventually got the code but when I reset my password it said my account was locked.

I put in a ticket with Microsoft account support but it was decided I broke the digital safety policies for "Abuse of our Platform and Services". Maybe I don't understand how I broke the terms of service but how is trying to reset my password an abuse of the services?

I have quite a few purchases on my account Games, software, and licenses.

Is there anyway to appeal this?

Any help is appreciated.

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1 answer

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Answer 1

Francisco Montilla 31,080 Independent Advisor

Hello,

Just a heads up first since you are dealing with an account lockout, I need to clarify that this public forum Microsoft Learn is staffed by users, not Microsoft employees. We do not have any internal access to look up your profile or reverse security bans.

Before we see what appeal options you have left, could you clarify exactly what type of ticket you put in with them previously? Did you fill out the standard account recovery form that asks for old passwords and contacts, or did you fill out the specific manual account reinstatement form meant for suspended compliance cases?

Let me know so we can figure out your next move.

Scolfsit 0 Reputation points

2026-10-08T04:28:39.42+00:00

Hi, sorry I did not know it was staffed by users.

I put in 2 tickets; the first one was the account recovery that gave me a link to reset my password.

After I reset my password, I still got the account locked screen and filled out the account reinstatement form that asked for info about the account, like date of birth, usernames, email subjects, etc.

If you know of an additional form I can fill out, I appreciate it.

Thank you.
Francisco Montilla 31,080 Reputation points Independent Advisor

2026-10-08T04:34:26.5666667+00:00

The form you filled out asking for email subjects, contacts, and birth dates is actually the standard Account Recovery Form (ACSR), which only proves identity to reset credentials. It does not handle compliance violations or terms of service enforcement.

To formally appeal that policy decision, submit the Account Reinstatement form directly to the Online Safety team at https://microsoft.com/digitalsafety/account-reinstatement

In the description field, clearly explain what happened: you were trying to reset your own password, refreshed the page several times due to delayed verification codes, and triggered an automated rate-limit abuse flag by mistake. Mention that you have paid software, games, and licenses tied to the account to show legitimate personal use. That form goes directly to the team reviewing policy suspensions.
Scolfsit 0 Reputation points

2026-10-10T05:18:00.4766667+00:00

I appreciate the feedback Ill give it a try, Thank you