unable to install O365 apps

Question

unable to install O365 apps

Lee Walker 20

i have purchased MO365 business, free for the first month then chargeable. I would like to be able to have the office apps on my desktop, but i am unable to even download those in any capacity. I have original bought my web domain and email from Go Daddy, i did not purchase O365 here i purchased O365 from MS.

I have my Tennant ID and email sign in.

Whenever i try and doo anything it just reopens Go Daddy.

How can i utilise my subscription or do i need to cancel this and purchase through Go Daddy instead?

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Answer 1

Hi Lee,

Thank you for sharing the details. You should not need to cancel your Microsoft 365 subscription or purchase it again through GoDaddy at this stage.

First, please check the exact name of the Microsoft 365 plan you purchased. Some business plans, such as:

Microsoft 365 Business Basic, provide web and mobile apps only and do not include the desktop versions of Word, Excel, Outlook, and other Office applications.
Plans such as Microsoft 365 Business Standard and Microsoft 365 Business Premium include the desktop Office applications.

If your plan includes desktop applications, you can try the following:

Open a private or incognito browser window to avoid automatically signing in with the GoDaddy-managed account.
Go to https://admin.microsoft.com and sign in using the administrator account associated with the subscription purchased directly from Microsoft. If available, try the original account ending in onmicrosoft.com rather than the custom-domain email address.
In the Microsoft 365 Admin Center, go to Users > Active users, select your account, and confirm that the purchased license has been assigned to it.
Then go to https://m365.cloud.microsoft/apps, sign in with the same licensed account, and select Install apps > Microsoft 365 apps. Microsoft’s installation guidance confirms that the installation option is accessed using the account associated with the subscription and an assigned license.

Additional guidance: Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac | Microsoft Support

If signing in with the custom-domain email address continues to redirect you to GoDaddy, the domain or account may still be associated with a GoDaddy-managed Microsoft 365 tenant. In that case, do not remove the domain, cancel the existing email service, or change DNS records without assistance, as this could affect your current email service.

I recommend contacting GoDaddy Support to clarify whether your email account is part of a GoDaddy-managed Microsoft 365 tenant. If your intention is to move its management directly to Microsoft, ask GoDaddy about the supported process for moving or defederating the Microsoft 365 account.

I hope this information helps move the case forward. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.

If the answer is helpful, please click 'Yes' and kindly upvote it.

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Lee Walker 20 Reputation points

2026-10-07T20:36:24.9966667+00:00

Thank you so much for this detailed response, i cant put into words how much i appreciate your help. I now have the Desktop apps installed and working.

To give you some feed back - I was using Edge as my browser , i also then installed Chrome and went incognito, when i went into admin.microsoft this still took me to the Go daddy page, so i instead tried the cloud.microsft link and this worked and then took me to the download page, and all is now working.

i do have some questions about email also , but will leave those until the morning. Can i just reply again to this to ask them or can i do this directly?

Your help has stopped either myself or the computer going out the window.

Thank you once again
Chris-D 1,860 Reputation points Independent Advisor

2026-10-07T21:15:29.9066667+00:00

Hi Lee,

Thank you very much for sharing the update. I’m glad to hear that you were able to install the desktop applications successfully through the Microsoft 365 Apps page and that everything is now working.

Regarding your email questions, you’re welcome to reply to this thread if they are related to the same Microsoft 365 subscription, account, domain, or GoDaddy setup. If the email question concerns a separate issue, it may be better to create a new post so that it can be tracked separately and is easier for other community members to find.

When posting, please describe what you are trying to achieve and what happens when you try. You may also include any error message you receive, but please remove personal information such as your full email address, Tenant ID, domain name, invoice details, or other account information.

Please feel free to post your email questions when you are ready.

Have a great day ahead.