My other microsoft account has been hacked

Alex E 0 Reputation points
2026-10-07T12:04:41.18+00:00

My Microsoft account was compromised after I was tricked into providing a Microsoft verification code during a fraudulent Minecraft verification. My account details were subsequently changed and I lost access. I previously received a request from Microsoft Account Safety asking for additional ownership information, but the case was closed before I could provide it. I need to open a new case and provide the requested ownership information.

I would love if a real customer support helped me. How do I contact someone?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. shiv gupta 0 Reputation points
    2026-10-07T12:11:28.7633333+00:00

    Once Microsoft Support helps you recover your live cloud account, you might still need to access older, archived emails stored locally on your computer. If those offline archive files are locked behind a forgotten local password, you can use a specialized tool like Recoveryfix PST Password Recovery. It safely strips away local encryption layers from offline .pst files so you don't lose access to your historical data while your main account is being recovered by Microsoft.

    Did Microsoft give you a specific case number or an ACSR token in their previous email? Let me know if you need help finding the official Microsoft account recovery form link to submit your proof of ownership faster!

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  2. AI answer

    2026-10-07T12:04:56.05+00:00

    Use the Microsoft account sign-in helper first. It can identify the issue and either provide self-help steps or offer the option to talk to an agent.

    If the account was compromised, follow this path:

    1. Go to the Microsoft account sign-in helper.
    2. Enter the affected email address or phone number.
    3. Follow the prompts for a hacked or compromised account.
    4. If support is offered, choose the option to talk to an agent.

    If direct support is needed, use Contact Microsoft Support:

    1. Open Contact Microsoft Support.
    2. Enter the problem, such as Account hacked or compromised.
    3. Select Get Help.
    4. If more help is needed, select Contact Support to be routed to the best support option.

    Important limits:

    • Support agents are not allowed to send password reset links.
    • Support agents are not allowed to send verification codes.
    • Support agents are not allowed to access or change account details directly.

    If verification codes are not arriving, select I don't have any of these during sign-in and follow the prompts to update or add security info.

    If the account is locked and the Let's prove you're human option does not appear, use the aka.ms/ link shown in the sign-in window and submit the reinstatement form. After submission, a Microsoft Online Safety support agent reviews the request and contacts by email. Do not submit multiple requests, because that can slow the response.

    For a compromised account, also do these steps before changing the password on any recovered device:

    1. Run a full antivirus scan.
    2. Then change or reset the password.
    3. Review account settings such as connected accounts, forwarding, and automatic replies.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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