how to get into my files i created yesterday

judy moganmcwilliams 0 Reputation points
2026-10-07T09:46:19.78+00:00

i cant get into my file i paid money 99.00 last month so that i could write files now i cant get into mine

Microsoft 365 and Office | Word | For home | Windows
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. GsN5034 - IA 78,515 Reputation points Independent Advisor
    2026-10-07T10:27:22.4033333+00:00

    Hello,

    1. Could you please tell me what happens when you try to open your files? Do you see any error message or specific notification? If so, please provide the exact error message or upload a screenshot of it.
    2. Also, please confirm whether the files were saved to OneDrive or to your local drive.

    If the files are saved in OneDrive, could you please check whether you can access your files through OneDrive on the web?

    • Open any web browser and go to https://onedrive.live.com/
    • Sign in with your Microsoft Account.
    • Go to the 'My files' section and go to the Documents folder.
    • Open the saved Office files.

    If you can access your files normally on OneDrive in the cloud, but not on your desktop, it could be a sync issue.

    If you see any error message or warning icon on the OneDrive icon on the taskbar, let me know.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

  2. AI answer

    2026-10-07T09:46:33.1733333+00:00

    Try these checks in order:

    1. Make sure the files are being opened from the same Microsoft account where they were saved. A paid Microsoft 365 subscription does not always mean the files are under that same account.
    2. Go to OneDrive online and check these locations:
      • My files
      • Recycle bin
      • Shared
      • Photos
      • Personal Vault if it was used before
    3. In Word, use File > Open > Browse to search for the file if the save location is unclear. In the Open dialog, type the full or partial file name, or text from the file, into the Search box at the top right.
    4. If the file opens but is read-only, check whether OneDrive storage is full. If OneDrive is full, the document cannot be saved until storage usage is reduced. Storage can be checked from the OneDrive icon in the notification center by selecting Manage storage, or by signing in to OneDrive online and checking used space in the lower-left corner.
    5. If Word shows Unlicensed Product or an activation error, sign out of Office and sign back in with the Microsoft account linked to the subscription.
    6. If the problem continues, try these general fixes:
      1. Restart the computer
      2. Install Office updates
      3. Perform an Online repair of Office
      4. Check the internet connection
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.