i KEEP ON GETTING SOMETHING WENT WRONG AND CAN'T USE PIN. i CHANGE THE PIN AND THE SMAE THJING HAPPENS OVER AND OVERE

This usually points to a corrupted Windows Hello PIN setup.

Try this in order:

1. Use the password instead of the PIN once
   • On the sign-in screen, select Sign-in options.
   • Select Enter your password.
   • If I forgot my PIN is available, that can also be used to reset it.
2. After signing in, reset the PIN from Settings
   • Open Settings > Accounts > Sign-in options.
   • Select PIN (Windows Hello).
   • Choose Change PIN if the current PIN still works, or I forgot my PIN if it does not.
   • Follow the prompts to create a new PIN.
3. If Windows keeps asking to create the PIN again
   • Sign out, then sign back in.
   • Try creating the PIN again.
   • Check for Windows updates, because repeated PIN prompts can happen after security updates or system changes.
4. Restart the PC
   • A restart can clear temporary sign-in issues.
   • If updates are waiting, use Update and restart.

Important:

• The device PIN is different from the Microsoft account password.
• I forgot my PIN on the sign-in screen is available only for Microsoft accounts, not local accounts.
• If the password is also forgotten, reset the password first, then reset the PIN.

If the PIN reset still fails repeatedly, use the Microsoft sign-in helper or Contact Support from the support article.

References:

• Change or reset your PIN in Windows
• Windows Hello common issues and troubleshooting tips
• Troubleshoot Problems Signing In to Windows