Purchased a game from Microsoft store and its not working

Question

Purchased a game from Microsoft store and its not working

Fahad Abbasi 0

I am writing to raise a formal complaint regarding Far Cry 6, which I purchased through the Microsoft Store, but I am currently unable to launch and play the game.

When I attempt to start the game through the Xbox app, I receive the following error message:

“The account you're attempting to sign in with isn't provisioned for this environment. Your application may not be configured correctly.”

After this error appears, the game fails to launch and subsequently crashes.

0 comments

1 answer

Your answer

Answer 1

Try these steps in order on the Windows 11 PC:

Restart the PC first. A recent Windows update or a service in a bad state can block game sign-in until after a restart.
Make sure Windows is fully updated: Start > Settings > Windows Update > Check for updates. Install any available updates.
Update Microsoft Store: open Microsoft Store > Library > Get updates.
Reset the Microsoft Store cache:
- Press Windows key + R
- Run wsreset.exe
- Wait for the blank command window to close and for Microsoft Store to reopen automatically
- Then search for the game again and try launching it
Reinstall or refresh Gaming Services, because sign-in failures can happen when required gaming services are in a bad state.
- Open PowerShell as Administrator
- Run:
```
     get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
```
- In the same PowerShell window, run:
```
     start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
```
- Install Gaming Services from the Store page that opens, accept the UAC prompt, then try the game again.
- Note: this removes and reinstalls Gaming Services, so close Xbox and any running games first.

If the Xbox app may be out of date, reinstall it:

Open PowerShell as Administrator

Run:

     get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers

Then run:

     start ms-windows-store://pdp/?productid=9mv0b5hzvk9z

Install the Xbox app again from the Store page.

If the game still does not launch, reinstall it from Microsoft Store > Library rather than only from the product page.

If the issue is specific to this one game after Store, Windows, Gaming Services, and Xbox app refresh steps, the supported next step is to contact Xbox Support for deeper diagnostics on the game install or account-side sign-in issue.