1
Click your Start Button, then just type cmd and on the resulting list, right click Command Prompt and select 'Run as Administrator'
Paste this into Command Prompt and press Enter
reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0
When that command completes, close Command prompt and restart (not shut down) your PC to apply that change.
Wait to test if that resolves the problem.
2
If that does not resolve the problem.
Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.