how do I setup TEAM required calling setup to have access to the dial pad?

Question

how do I setup TEAM required calling setup to have access to the dial pad?

Jim Willison 0

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2 answers

Your answer

Answer 1

Hi Jim,

Regarding your concern, to access the dial pad in Microsoft Teams to call regular phone numbers, the user must be configured for Teams Phone. To set up the required settings, you need to contact your IT administrator and ask them to check(if you're an administrator, you can perform these steps yourself):

Required Teams Phone license: Teams Phone Standard or a qualifying Microsoft 365 plan that includes Teams Phone
A PSTN calling connection: choose either Microsoft Calling Plan, Operator Connect, Direct Routing, Teams Phone Mobile, or Shared Calling
Enterprise Voice enabled:
- In the Teams Admin Center, go to Users > Manage users > select the affected user.
- Under Account > Assigned phone number > enable Enterprise Voice and save the change.
Grant permission to make private calls
- In the Teams Admin Center, check the user’s assigned Calling policy and make sure "Make private calls" is enabled.
Assign a phone number, where required by the selected PSTN option.

After the administrator completes the configuration, the user needs to sign out of Teams > restart the application > sign back in > the dial pad should then appear under Calls. Please note that provisioning changes may take some time to reach the Teams client.

If you are unsure who your IT administrator is, please refer to this guide: How do I find my Microsoft 365 admin?

For references:

Hope this information is useful. Should you need further assistance, please feel free to reach out again in the comments on this post. I'm happy to help.

Answer 2

To have the dial pad appear in Microsoft Teams, these prerequisites must be completed for the user:

Assign a Teams Phone license
- The user must have a Teams Phone license assigned.
- In PowerShell, verify that the assigned plan includes a capability that starts with MCOEV and that CapabilityStatus is Enabled:
```
   (Get-CsOnlineUser -Identity $user).AssignedPlan
```
Make sure the user is homed online
- The user must be online in Teams and not hosted in Skype for Business on-premises.
- Verify:
```
   Get-CsOnlineUser -Identity $user | Select RegistrarPool, HostingProvider
```
- Expected result:
  - RegistrarPool is not null
  - HostingProvider starts with sipfed.online.
Enable Enterprise Voice
- In the Teams admin center:
  - Go to Users > Manage users
  - Select the user
  - Under Account > Assigned phone number, turn Enterprise Voice to On
  - Select Save
- Or use PowerShell with Set-CsPhoneNumberAssignment and set -EnterpriseVoiceEnabled to $true.
- Verify:
```
   Get-CsOnlineUser -Identity $user | Select EnterpriseVoiceEnabled
```
- Expected result:
```
   EnterpriseVoiceEnabled
   ----------------------
                     True
```
Enable Make private calls in the Teams Calling Policy
- The user’s effective TeamsCallingPolicy must have AllowPrivateCalling set to True.
- In the Teams admin center, this setting is Make private calls.
- Verify with PowerShell:
```
   if (($p=Get-CsUserPolicyAssignment -Identity $user -PolicyType TeamsCallingPolicy) -eq $null) {Get-CsTeamsCallingPolicy -Identity Global} else {Get-CsTeamsCallingPolicy -Identity $p.PolicyName}
```
- Expected result includes:
```
   AllowPrivateCalling : True
```
Have a PSTN connectivity option to place external calls
- To use the dial pad for external telephone calls, the user must also have one of these:
  - Microsoft Calling Plan
  - Operator Connect
  - Teams Phone Mobile
  - Direct Routing
  - Shared Calling

If the dial pad still does not appear:

Restart the Teams client.
If settings were changed recently, wait a few hours for the client to receive the new settings.

Check for provisioning errors:

   Get-CsOnlineUser -Identity $user | Select UserValidationErrors

If the issue continues for more than 24 hours, contact Support.