Sending, receiving, and organizing email in Outlook.com
Hi, I'm Bernard. I'm happy to help!
I understand the issue you have. There is nothing to worry about. I am here to assist. Did anything unusual happen before the issue began? It typically happens when you use a VPN or when the account flags suspicious behavior. To sort out the issue, kindly follow the steps below:
Method 1. Go to this link: https://go.microsoft.com/fwlink/?linkid=2153610
Then follow the prompts to recover.
For reference:
Method 2. I recommend submitting a recovery form:
Please complete the form and expect a reply within a couple of days.
Note: If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:
Go to this link: https://support.microsoft.com/home/contact
In the search bar, type in your issue, then hit Enter.
Scroll down to the bottom and select the blue button "Contact Support"