zekehub.com indexed but not served since 9 Sep 2026 - even our brand name returns nothing (REQ00299150)

Question

zekehub.com indexed but not served since 9 Sep 2026 - even our brand name returns nothing (REQ00299150)

Ollie Williams 0

Since 9 September 2026 Bing has stopped serving zekehub.com. URL Inspection in Bing Webmaster Tools says our pages are "Indexed successfully / URL can appear on Bing", but a search for our own brand name "zekehub" no longer shows the site at all (it returns our Discord server and YouTube channel instead). Bing clicks went from around 2,500 a day to zero.

What we have changed since then:

15 Sep: added a Bingbot noindex to 52 templated pages (executor status pages and template game pages) and removed inaccurate Offer structured data. Bing has recrawled them and URL Inspection now shows the noindex.
Late Sep: added original content to our game pages (our own video guides and feature write-ups).
5 Oct: added a Bingbot noindex to our executor list page and fixed the only issue in Recommendations (a long title). Our API subdomain also sends noindex.

Our support tickets (REQ00299150 and two follow-ups) were each closed with the same template saying the site "did not meet the standards set by Bing the last time it was crawled", without saying which guideline applies. Site Explorer's "URLs with guidelines issues" filter only lists two old 404 URLs.

Could someone from the Bing team please review the domain and tell us which guideline is being applied, so we can fix it? Thank you.

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Answer 1

This requires Bing Webmaster Support rather than a public forum review path.

Based on the available guidance:

In Bing Webmaster Tools, raise a support request for the affected site.
Use Raise support request.
Fill in:
- Website you need help with: the affected site URL
- What type of problem do you have?: the closest indexing/search visibility issue
- Describe your issue with the website you have selected above: include that URL Inspection reports Indexed successfully / URL can appear on Bing, brand-name queries for zekehub return no site result, clicks dropped from about 2,500/day to zero since 9 Sep 2026, and prior tickets were closed with the template stating the site did not meet Bing standards.
Select Next to start chat.
If chat does not resolve it, select Yes under Issue still not resolved?
Complete the CAPTCHA and choose Create support ticket.

Useful details to include in the case:

The exact date the serving/ranking loss started.
That the site is verified in Bing Webmaster Tools.
That URL Inspection says the pages can appear on Bing.
The changes already made: Bingbot noindex on templated pages, removal of inaccurate Offer structured data, added original content, noindex on the executor list page, fixed the Recommendations issue, and API subdomain noindex.
That Site Explorer shows only two old 404s under guideline issues.
The existing request number REQ00299150 and the follow-up case numbers.

If the request form shows “We could not process your request, please try after sometime.”, the guidance says the ticket is often still submitted successfully, so check for the confirmation message.

If no actionable explanation is provided through support, submit product feedback from Bing as an additional channel. For search-result concerns, Bing also provides a report a concern path, but that does not necessarily result in removal or ranking changes.