built in camera on hp notebook

Try these checks in order:

1. Close anything else that might be using the camera.
   • Close apps like Skype, browser meeting tabs, or other video apps.
   • If needed, right-click the taskbar, open Task Manager, and End Task for apps that may be using the camera.
2. Check Windows camera permissions.
   • In Windows 11, open Settings > Privacy & security > Camera.
   • Turn on Camera access.
   • Turn on Let apps access your camera.
   • Since Microsoft Teams is a desktop app, also turn on Let desktop apps access your camera.
   • If any camera setting is greyed out, an administrator must enable it.
3. Restart Teams, then restart Windows.
   • After changing camera permissions, close Teams completely and reopen it.
   • If the camera still does not appear, restart the PC.
4. Check for a physical camera block on the HP notebook.
   • Look for a privacy shutter or slider near the camera lens.
   • Check for a keyboard camera privacy key or function-key combination that disables the camera.
   • If the built-in Camera app also shows a gray image, privacy screen, or lock icon, the issue is likely outside Teams.
5. Test whether the camera works in Teams.
   • In Teams, go to Settings > Devices.
   • Use Make a test call to verify the mic, speaker, and camera.
   • Note: test call is unavailable in Teams on the web.
6. Update Windows, Teams, and the camera driver.
   • Install the latest Windows updates.
   • Update Teams to the latest version.
   • If the camera freezes, crashes, or does not open, open Start > Device Manager > Cameras, right-click the camera, select Update driver, then Search automatically for drivers. Restart after the update.
7. If the camera is intermittent or not reliably detected, try basic camera driver mode.
   • Open Settings in Windows.
   • Go to the camera settings for the device.
   • Open Advanced camera options.
   • Enable Basic camera driver mode.
   • Restart Teams and test again.
8. Check security software.
   • Antivirus or third-party security software can block camera access. If camera access is being blocked by security software, review that software’s camera/privacy settings.

If the built-in Camera app also fails after these steps, contact HP device support because it may be a hardware issue.

References

• My camera isn't working in Microsoft Teams
• Camera doesn't work in Windows
• Troubleshoot video camera issues in Microsoft Teams for personal use