My account all of the sudden does not exist anymore ?

Question

My account all of the sudden does not exist anymore ?

Maxime Cockx 0

this morning i tried loging in to my microsoft account through a linked email. the response i got next was that this account does not exist, which i know it does as it has been in use by me for years ?

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2 answers

Your answer

Answer 1

Estrella721 46,540 Independent Advisor

Hi,

The error message can appear for different reasons depending on the situation. To better understand what may have happened to the account and determine the best next step, could you please answer the questions below?

When was the last time you were able to successfully sign in to your account?
Have you noticed any unusual activity on your account recently?
Please try using a different internet connection, then open an InPrivate window(Ctrl + Shift + N) in your browser and try logging in to your account using the link below:

https://account.microsoft.com/

Are you getting the same error message?

Maxime Cockx 0 Reputation points

2026-10-05T10:45:13.2133333+00:00

i signed in to my account yesterday.but i think i fell victim for phishing through modrinth discord server with fake support that had me verify my mail. any way i can recover this? when i try to recover my account it says

´´The Microsoft account you've entered does not exist.

Note: If you've turned on two-step verification, you can't recover your account this way.´´
Estrella721 46,540 Reputation points Independent Advisor

2026-10-05T10:54:09.94+00:00

This is what I’m thinking. Please be more careful next time, especially when someone asks you to verify your Microsoft account through another unofficial source. This sounds like you may have fallen victim to a phishing attempt.

You can check the Microsoft article below to see if the recovery steps can help:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of the steps work, I’m sorry to say that if the username has already been changed or deleted, that may be why you are getting the “account does not exist” error. In that case, recovery may no longer be possible, and the account may unfortunately be lost.

Answer 2

If a Microsoft account suddenly shows “account doesn’t exist”, the supported causes in this scenario are:

The email or username was entered incorrectly.
The sign-in alias or username stopped working.
The account has been inactive for more than two years, in which case it may have been deleted and cannot be reopened.
The account may be locked or affected by a sign-in issue that needs account recovery steps.

Use this recovery path:

Go to the Microsoft account sign-in page and try the address again carefully. If a password prompt appears, that address is a Microsoft account. If the message says “We couldn't find an account with that username” or “That Microsoft account doesn't exist,” continue to the next step.
Run the Sign-in Helper tool. It checks the email address or phone number entered and tells what action is needed: Sign-in helper
If the account has not been used for more than two years, it may have been deleted and can no longer be reopened.
If the account is locked, sign in at https://account.microsoft.com to request a security code and unlock it.
If password reset is needed and normal recovery does not work, use the Account recovery form: Account recovery form

If this happened after changing the main sign-in email or alias, and the account is a personal Microsoft account, also check whether the old alias was removed or replaced. If the old address no longer works, try the current primary alias in the sign-in flow or use the Sign-in Helper.

If the account uses the same email address for both a personal Microsoft account and a work or school account, the sign-in page can show “Which account do you want to use?” In that case, make sure the personal account is being selected.

References: