Unable to access one drive

Question

Unable to access one drive

TBGG x 0

I have lost ALL my files on One drive - and cannot get any help to resolving it. Since Sunday, I have not been able to access the inbox - it said it has been locked and also recovery was locked. Suddeny this morning I was able to do recovery reset and once I logged, I tried to access my documents, and everything is inaccessible, it says this -

"You don't have permission to access this item"

View technical details

Correlation ID: a5d741a2-f0d3-f000-cc67-9511a7f8d2d7

Date and Time: Mon, 05 Oct 2026 09:03:12 GMT

And when I tried online help, or calling - I am sent around in a loop with zero support!! I have been able to do any work today as I can access my files!! IS anyone able to help? thanks advance

Sivaganesh Ramasamy 0 Reputation points

2026-10-05T09:25:22.52+00:00
Hi,

I'm sorry to hear you're experiencing this issue. From your description, it sounds like the account may have recently gone through a recovery or security validation process, and the permissions associated with your OneDrive content may not yet be fully restored.

The error "You don't have permission to access this item" usually indicates an account access or ownership issue rather than the files being deleted. Since you were previously locked out of both your account and recovery options, it's possible the account status changed during the recovery process.

I would recommend the following:

Confirm that you are signed in with the correct Microsoft account that owns the OneDrive files.

Try accessing OneDrive from an InPrivate/Incognito browser window and also from a different browser.

Check whether the files are visible in the OneDrive Recycle Bin online.

If the issue persists, please provide:

Whether this is a personal Microsoft account or a work/school account.

A screenshot of the error (excluding any personal information).

Confirmation whether the issue affects all files and folders or only specific items.

The Correlation ID and timestamp (already provided), which can assist support teams with investigation.

The correlation ID you shared: a5d741a2-f0d3-f000-cc67-9511a7f8d2d7 05 Oct 2026 09:03:12 GMT

will be useful when escalating the issue to Microsoft's support team.

I understand how disruptive this is, especially if it is preventing you from working. Hopefully, your files are still present and this can be resolved as an account permission issue rather than data loss.

Your answer

Sivaganesh Ramasamy 0 Reputation points

2026-10-05T09:25:22.52+00:00

Hi,

I'm sorry to hear you're experiencing this issue. From your description, it sounds like the account may have recently gone through a recovery or security validation process, and the permissions associated with your OneDrive content may not yet be fully restored.

The error "You don't have permission to access this item" usually indicates an account access or ownership issue rather than the files being deleted. Since you were previously locked out of both your account and recovery options, it's possible the account status changed during the recovery process.

I would recommend the following:

Confirm that you are signed in with the correct Microsoft account that owns the OneDrive files.

Try accessing OneDrive from an InPrivate/Incognito browser window and also from a different browser.

Check whether the files are visible in the OneDrive Recycle Bin online.

If the issue persists, please provide:

Whether this is a personal Microsoft account or a work/school account.

A screenshot of the error (excluding any personal information).

Confirmation whether the issue affects all files and folders or only specific items.

The Correlation ID and timestamp (already provided), which can assist support teams with investigation.

The correlation ID you shared: a5d741a2-f0d3-f000-cc67-9511a7f8d2d7 05 Oct 2026 09:03:12 GMT

will be useful when escalating the issue to Microsoft's support team.

I understand how disruptive this is, especially if it is preventing you from working. Hopefully, your files are still present and this can be resolved as an account permission issue rather than data loss.