I am not receiving my emails for nearly 2 weeks

Helen Kosta 0 Reputation points
2026-10-05T02:50:39.2233333+00:00

I need help trying to fix my emails as I am not receiving any

Outlook | Web | Outlook.com | Email
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  1. GsN5034 - IA 78,075 Reputation points Independent Advisor
    2026-10-05T03:36:43.4966667+00:00

    Hello,

    1. Can you Send Emails?
    2. What is the exact error message the sender receives when they try to email your address?

    You can try sending a test email from another account of yours to the problematic email address. If you receive any bounce-back error message, share the complete error message here.

    Meanwhile,

    1, Ensure you have enough storage space to send or receive emails.

    Go to https://outlook.live.com/mail/0/options/accounts-category/storage in an InPrivate window.

    • Sign in with your Microsoft account.
    • Expand the "Microsoft Storage' and 'Email Storage' sections.
    • See if you have enough storage to send or receive emails.

    Note :

    With a Microsoft account, you get 5GB of OneDrive cloud storage and 15GB of Outlook email storage. If you exceed any one of the limits, you will no longer be able to send or receive emails.

    Alternatively,

    • Check whether your incoming emails are ending up in a Junk or SPAM email folder.
    • Then, check the email forwarding rules at https://outlook.live.com/mail/0/options/mail/forwarding to see whether your emails are not being forwarded to another address.
    • If you have created any email rules that filter all your incoming emails and move them to another folder, delete those rules.

    Once done, sign out and sign in with your Microsoft account on Outlook.

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  2. AI answer

    2026-10-05T02:50:50.9366667+00:00

    For Outlook.com, check these common causes in this order:

    1. Check mailbox storage first. If Microsoft cloud storage is full, email cannot be sent or received, and messages sent during that time can bounce back to the sender and are unrecoverable.
    2. Sign in to Outlook.com in a browser and check:
      • Junk Email folder
      • Other tab
      • Deleted Items, Archive, and any custom folders
      • Filter > Sort > Date to make sure messages are not just appearing out of order
    3. Check Outlook.com settings for anything redirecting mail:
      • Email forwarding enabled
      • Mail rules that move or hide messages
      • Junk Email settings and blocked senders
    4. If only certain messages are missing, ask the sender whether they received a non-delivery report. If there is no visible error, the sender can review Outlook.com sender guidance.
    5. If the password was changed recently, update it. If the account was temporarily blocked because of unusual sign-in activity, unblock the Outlook.com account.
    6. If sign-in is also failing, use the Microsoft account sign-in helper.
    7. If mail appears in Outlook on the web but not in an email app, the mailbox is working and the issue is likely with the app or device.

    If the issue continues after these checks, use the Outlook.com interactive troubleshooter.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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