How to fix audio on my Asus Zenbook Windows 11

Leyla Cruz 0 Reputation points
2026-10-05T01:26:31.7166667+00:00

The audio bar on my computer does not work and won't go up past 0. It will only work when I am connected to a Bluetooth device and then audio will play. When I disconnect the volume immediately goes back to 0 and stops working. I have done some of the troubleshooting diagnostics but either they say nothing is wrong or they say I have no output device connected to play audio.

Windows for home | Windows 11 | Performance and system failures
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  1. John DeV 170.4K Reputation points Independent Advisor
    2026-10-05T02:13:33.5133333+00:00

    Hi, good day!

    To help narrow down the cause

    Does Device Manager > Sound, video and game controllers show the audio device without a warning/error icon?

    When did the built-in audio last work properly, and did this start after a Windows or driver update?

    What is the exact model of your AZUS Zenbook?

    Press Start then search msinfo to open System Information. Please take a screenshot of the resulting window and post it in your next response.

    Please try reinstalling the audio driver through Device Manager

    Right-click Start and select Device Manager.

    Expand Sound, video and game controllers.

    Right-click the laptop's audio device and select Uninstall device.

    Check “Attempt to remove the driver for this device.”

    Click Uninstall.

    Restart the laptop.

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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