can't sign in

Yanlin Zhang 0 Reputation points
2026-10-04T23:04:19.4733333+00:00

when i try logging into family safety, this happens.User's image

what does that mean and how do i sign in?

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

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  1. Manoel Barros 22,055 Reputation points Independent Advisor
    2026-10-05T01:11:58.5166667+00:00

    Hi!

    I need to ask a few questions to better understand the situation:

    1. Are you already part of a family group, or are you accepting an invitation?
    2. Can you log in to another Microsoft website, such as https://account.microsoft.com/?
    3. Have you recently changed your password or any account information?
    4. Have you tried using a different browser and device?

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