Hi!
Was any update installed before this problem occurred?
- If you aren't sure, open Windows Settings > Windows Update > Update history > Expand all the tabs and check the most recently installed update.
Please check if the problem occurs with a new user (this is just a test).
- Go to System Settings (CTRL + I) > Select ''Accounts'' > 'Family and other users'' > ''Add another person to this PC'.
- On the Accounts screen, choose the option ''I don’t have that person’s login information' > Then select ''Add a user without a Microsoft account''.
- Click on the newly created user > Click "Change account type" > Under Account Type, change the option "Default User" to "Administrator" > Click "OK".
- Enter the username, and password (optional, leave blank if you do not want to put password) > Click ''Next'.
- Press the shortcut CTRL + ALT + DEL (DELETE) > Select ''Exit'' option > On the Login screen, choose the new user created.
- See if the problem will occur with this new user.