M365 Copilot Agents Not working MS Agent and off Copilot Behavior

Anyone else experiencing issue with their agents on copilot? I have it troubleshooted but support could not fix the issue unfortunately.

Based on the troubleshooting performed, including signing out and signing back into the Microsoft account, performing a network reset, changing DNS settings, and restarting the system, the issue continues to persist. We also verified that the behavior occurs in both the Microsoft 365 Copilot application and the web experience.

During testing, we confirmed that the Excel agent is functioning as expected, while the issue appears to be isolated specifically to the Word agent. The Word agent continues to display the error message and is unable to properly recognize the selected source, preventing the request from being submitted.

Since the issue is limited to the Word agent and persists across multiple platforms despite the troubleshooting performed, we recommend posting this issue on the Microsoft Community forum. This will allow our product experts to review the behavior in greater detail, determine whether other users are experiencing the same issue, and provide further guidance for a fix.