Hi everyone,
I'm dealing with an infuriating issue on my Dell Latitude E7470 running Windows 11. Immediately after shutting down, the computer stays off for a few seconds/minutes and then turns itself back on.
I can't isolate the cause. I've already gone through all the standard troubleshooting steps (both OS and BIOS level) with no success. Here is the detailed list of what I have already tried, so we can rule out the most common causes:
- Windows Power Settings:
Disabled "Fast Startup" in Power Options.
Set the power button and lid close actions to "Shut down" (Sleep and Hibernate disabled).
Disabled "Wake Timers" for both battery and plugged-in states in Advanced Power Settings.
Unchecked "Allow scheduled maintenance to wake up my computer" in Security and Maintenance.
- Command Prompt & System:
Completely disabled hibernation via powercfg -h off.
Ran powercfg /lastwake: it shows no active wake devices (nothing is plugged into the USB ports either).
Disabled "Automatically restart" upon system failure (sysdm.cpl > Advanced > Startup and Recovery) to rule out a BSOD during shutdown. No blue screen appears.
- Network & Peripherals:
In Device Manager, unchecked "Allow this device to wake the computer" for all network adapters (LAN and Wi-Fi) and mice/keyboards.
- Hardware & BIOS/UEFI (Dell Latitude E7470):
Accessed BIOS > Power Management and disabled: Wake on AC, Auto On Time, Wake on LAN/WLAN, USB Wake Support, and Power on Lid Open.
Performed a Hard Reset by holding the power button for 30 seconds while unplugged from AC power.
Deep Shutdown Test: Forced a full shutdown bypassing the OS by holding SHIFT while clicking "Shut down". The PC shut down completely but still turned itself back on.
AC Adapter Isolation Test: Shut down the PC and, the exact second the screen went black, physically unplugged the AC adapter. The PC still turned itself back on using only battery power.
It seems a low-level trigger is bypassing all software/hardware blocks. Is there any hidden registry key in Windows 11, or a specific Event Viewer log I can check to track down the exact process triggering the boot? Has anyone experienced similar anomalies with Dell power management drivers and Windows 11?
Thanks in advance for any help.