microsoft 365 word not responding and/or having signficant slow down

Doreen Shane 0 Reputation points
2026-10-04T19:07:57.8666667+00:00

when creating a document using copilot, it began running really slow and ended up not responding. i saved the document that i was creating and rebooted the computer thinking that copilot may have filled up the memory capacity. the cursor was slow to respond to movement in the document as well.

Microsoft 365 and Office | Word | For home | Windows

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ferdinand Nanalig 33,400 Reputation points Independent Advisor
    2026-10-04T19:56:02.9733333+00:00

    Hi, let me help you.

    If Word is up to date, try disabling hardware graphics acceleration.

    In Word, go to File > Options > Advanced, then scroll down to the Display section and check the box that says "Disable hardware graphics acceleration." Click OK, then close and reopen Word for it to take effect.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.