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Hello
Is it possible to navigate the web at Microsoft in such a manner that you get human support without having to chat to virtual assistant first? This virtual assistant only gives an error stating "Request headers must contain only ASCII headers". Even an emty chat will give this error.
Every guide i have found on the web for human support now leads to this virtual assistant. Newer guides says to ask for å specific topic several times and you will be redirected to human support. Does not help much anyways when this ASCII error is blocking every chat attempt.
ØE
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Hello Øystein Eriksen,
I’m sorry you’re having trouble reaching a human support agent. To help narrow down where the error is coming from, could you please confirm the following?
I noticed that your Microsoft account name contains the character Ø, which is a non-ASCII character. This does not confirm that your account name is the cause, but it would be useful to test the support page while signed in with another personal Microsoft account whose profile name contains only standard English letters. If the chat works with the other account in the same browser and on the same device, the issue may be associated with how the original account information is being processed.
As another option, could you try reaching Microsoft Support through this page and let me know whether the same error appears?
Tips:
Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.
Thank for your reply.
I have now got human support. I do not remember the steps i took but it was through this website: https://support.microsoft.com/nb-no/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding
I tried all possible combinations of topics and ansvers until i got a button that was not this Virtual Assistant. I do not remember the combination that worked. This error with ASCII characters does not show when chatting with a human.
Regarding the original problem. When trying to use this virtual assistant this error message with ASCII characters show in all browsers i have tried. Edge, Chrome, Mozilla, Dolphin. It shows on PC and Android. It shows also in incognito and private mode.
I think it is because of the Ø in my name. If that is the case it would be impossible for me to bypass it. This may be of great relevance to Microsoft because many people in Scandinavia has this letters in their name. Æ, Ø, Å is used a lot in Norway.
I do not have any other microsoft account to check with.
The ASCII error is a big fat bug, if you ask me. Creating a "Support Assistant" which a lot of people in this world can't use - embarrassing.
Hi Øystein Eriksen,
Thank you for the detailed update. I’m glad you were eventually able to reach a human support agent.
Your observation regarding the “Ø” in the account name is helpful, although we cannot confirm from the forum that this is the cause. Please consider reporting this through Microsoft’s feedback option since Æ, Ø, and Å are commonly used characters and should not prevent access to the virtual assistant.
Thank you again for sharing the contact route that worked for you. This may also help other users experiencing the same issue.
Best regards.
Norah, I seriously hope that you forward this to the relevant product team. This is not a small thing, but a major goof that Microsoft should address as quick as possible.