A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
My Microsoft account was compromised and I cannot access security settings
Hello,
I believe my Microsoft account has been compromised.
I can still receive verification codes on my recovery email address and enter them successfully. However, when I try to access security settings or recover the account, I am asked for a passkey that I do not recognize.
Phone verification is currently unavailable, and I cannot manage or change my security information.
The account is still signed in on my PC, but I am afraid of losing access completely.
What is the best way to recover my account and remove unauthorized security methods?
Thank you.
I still have active sessions on my PC and can provide information about previous passwords, account activity, and recovery email ownership if needed.