ITS BEEN MORE THAN 24 HRS STILL NOT RECIEVED MY CREDENTIAL FOR GH 900

For GH-900, if the credential has not appeared after 24 hours, use this checklist first:

1. Confirm the correct Learn profile is being used
   • Sign in to the Learn profile used when registering for the exam.
   • If multiple Microsoft accounts exist, try each account that may have been used, including personal and work/school accounts.
2. Check whether the credential is visible under Learn credentials
   • Missing credentials can happen when the exam was completed under a different Learn profile.
3. If this is a GitHub Certification issue, use the GitHub-specific support path
   • For all other GitHub Certification issues, support is handled through GitHub Zendesk support.
4. If the issue is with exam delivery or appointment records, contact Pearson VUE Support.
5. If the credential is still missing, submit a Credentials Support request
   • Go to the online support request.
   • For Product family, select Learning.
   • For Product or Service, select Microsoft Credentials.
   • Choose the category that best matches the issue.
   • For Types of Support, select Professional No Charge.
   • Enter location and time zone.
   • Select Email as the preferred contact method.
   • Include a clear summary, the Learn Username from Learn Settings, and screenshots of any error or missing credential view.
   • After submission, a case number is shown and confirmed by email. Case status can be checked from the Manage tab.

• Missing Exams or Certifications
• Credentials support
• Credentials support