How to get verification codes through other forms that are not your email.

If SMS codes are not arriving, use another verification method already added to the account.

1. On the sign-in screen, select Use a different verification method or Other verification options.
2. Choose another method linked to the account, such as an alternate email.
3. For personal Microsoft accounts, email verification codes are sent only to the primary alias or another email added as a way to verify sign-in.
4. If the phone is blocking texts from unknown numbers, change that setting and then select I don't have a code to request another code.
5. If a VOIP number was added, replace it with a mobile number. VOIP numbers cannot be used to sign in or receive verification codes.
6. Avoid repeated code requests. Too many attempts can trigger a temporary block.
7. If a temporary block occurred, wait and try again later. In some cases, waiting 24 hours helps, and longer waits may be needed.

If access is available to account security settings, verify the recovery methods:

• Personal account: go to the Security basics page, select Update info, and confirm the phone number or email is correct: Sign in
• Work or school account: go to the Security info page, select Update info, and choose a working method or I don't have any of these to replace the security info: Sign in

If no working verification method is available, choose another listed method or wait until access to the registered phone or email is available. Support agents cannot send verification codes or change account details.

If sign-in still fails, use the sign-in helper: Sign-in helper

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