Sending, receiving, and organizing email in Outlook.com
To permanently delete a Hotmail account, the Microsoft account associated with it must be closed.
Important: closing the Microsoft account deletes the email and contacts from Microsoft servers and they can’t be recovered. If that Microsoft account is also used for services like OneDrive, Skype, Xbox, or other Microsoft services, access to those services is also lost.
Steps:
- Sign in to the Hotmail account that needs to be deleted.
- Go to the account closure page and follow the prompts to close the account: Close your account
- Complete the closure process.
If sign-in is not possible, use Contact Microsoft Support.
Because the account is being used without permission, review the hacked account recovery guidance first if access is still available: My Outlook.com account has been hacked.
After closing the account, Microsoft offers either a 30-day or 60-day grace period during which the account can be reopened by signing in again. After that period, the account is permanently deleted.