trying to download the Alexa app on my laptop

dennis rogers 0 Reputation points
2026-10-03T19:52:31.4266667+00:00

When I type alexa app in ms store it gives me other places to go to get the app. All the ones I see are for the mobile app.

Windows for home | Windows 11 | Microsoft Store
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  1. Ivan B 124.7K Reputation points Independent Advisor
    2026-10-03T20:26:49.6866667+00:00

    Hii,

    Try installing using the direct store link below:

    https://apps.microsoft.com/store/detail/amazon-alexa/9N12Z3CCTCNZ?hl=en-us&gl=br&cid=A4PCLP10&rtc=1

    Please consider rating the question (accepting the answer or not) and visiting the Microsoft Q&A community if you have further questions.

    Thanks.

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  2. AI answer

    2026-10-03T19:52:44.5266667+00:00

    If Alexa does not appear in Microsoft Store search on the laptop, these are the supported reasons to check:

    1. Reset the Microsoft Store cache.
      • Press Windows key + R
      • Type wsreset.exe
      • Select OK
      • Wait for the blank Command Prompt window to close and for Microsoft Store to reopen automatically
      • Search for Alexa again
    2. Restart the PC if Windows was recently updated.
      • Microsoft Store app installs can be blocked until the device is restarted after updates.
    3. Check whether the app is available for the current country or region.
      • Some apps are not offered in every region.
    4. Check whether family settings are hiding apps.
      • If family restrictions are enabled, some apps may not appear.
    5. Check device compatibility.
      • Microsoft Store can hide apps that are not compatible with the device.
    6. Make sure the PC is signed in and authorized for Microsoft Store apps.
      • Sign in to Microsoft Store with the Microsoft account used for downloads.

    If Microsoft Store itself is not opening correctly, also try:

    • Search from Start for Microsoft Store and open it from there.
    • Make sure Windows has the latest updates.
    • Check time and location settings.

    If the app still does not appear after these checks, the app may no longer be available in Microsoft Store for the device or region.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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