How do I redeem my Microsoft Rewards points with this Issue?

Try the supported verification alternatives and the common redemption checks:

1. Redeem from the Microsoft Rewards website in a web browser.
2. When prompted to verify, use Verify with the Bing app if that option appears.
3. On a mobile device, scan the QR code, enter the 6-digit verification code, then return to the redemption screen and complete the order.

If QR verification does not work:

1. Update the browser and operating system.
2. Clear browser cache and cookies.
3. Turn off any VPN, proxy, or third-party security software temporarily.
4. Try a different browser, device, or network.

Also check the common causes that block redemption:

• Redeem only in the same region as the Microsoft account.
• Do not use a VPN.
• Use a mobile or landline number, not a VoIP number, if phone verification is requested.
• If too many unsuccessful phone verification attempts were made, wait 48 hours before trying again.
• If the reward is out of stock or unavailable, the order can fail.

If the reward still cannot be redeemed, check Redeem > Order history on the Rewards page to see the order status. If needed, use Resend there to get the confirmation email again.

If the issue continues, contact Microsoft Rewards Support through the Contact us form.

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