no internet connection

Since the troubleshooter says the PC is connected, this is likely a Windows network detection or adapter issue rather than a complete internet outage.

Try these steps in order:

1. Run the built-in network troubleshooter again.
   • In Windows 11, start the automated Network and Internet troubleshooter in the Get Help app.
   • If using the Settings path, go to Start > Settings > Network and Internet > Status > Network troubleshooter and complete the prompts.
2. If this is a Wi-Fi connection, verify Wi-Fi is actually enabled.
   • Open Settings > Network & internet.
   • Make sure Wi-Fi is turned on.
   • If no Wi-Fi networks appear, check whether the laptop has a physical Wi‑Fi switch and make sure it is on.
3. Check whether the network adapter is disabled.
   • Select Search, type Device Manager, then open it.
   • Expand Network adapters.
   • If the wireless adapter is listed but disabled, right-click it and select Enable device.
4. Check the adapter driver status.
   • In Device Manager > Network adapters, right-click the network adapter and select Properties.
   • On the Driver tab, review the Driver Version and Driver Date.
   • Install the latest driver through Windows Update and compare it with the version available from the PC manufacturer.
5. Reset the network stack from an elevated Command Prompt.
   • Open Search, type Command prompt, then select Run as administrator.
   • Run these commands in order:
     • netsh winsock reset
     • netsh int ip reset
     • ipconfig /release
     • ipconfig /renew
     • ipconfig /flushdns
6. Reinstall the network adapter driver if Device Manager allows it.
   • Warning: uninstalling the adapter can temporarily remove connectivity. Have a backup driver available first.
   • In Device Manager, expand Network adapters.
   • Right-click the affected adapter and select Uninstall device.
   • Select Attempt to remove the driver for this device if shown, then select Uninstall.
   • Restart the PC. Windows should automatically reinstall the adapter driver.
7. If the adapter cannot be reinstalled in Device Manager:
   • Download the latest network driver from the PC manufacturer on another PC if needed.
   • Copy it to a USB drive.
   • Install it manually on the affected Windows 11 PC.

If no network adapters are detected in Device Manager, Windows is not detecting the hardware and a manual driver install from the device manufacturer is the next supported step.

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